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Optix Terms of Service

Last updated: September 29, 2023

ShareDesk Global, Inc.  (“Optix”) provides a software as a service technology platform (“Platform”) that enables coworking businesses and flexible office space providers with tools to manage their workplace in the Platform (“Service”). Access to the Platform and the Services are provided through Optix’s website at https://www.optixapp.com  (the “Website”) and the Optix mobile app (“App”). This Agreement applies to anyone signing up to create an account in order to access and use the Services provided under the terms of this Agreement and, to the extent applicable, users who simply view the content on or available through the Website or App (“You” / “User”).

THIS AGREEMENT CONTAINS IMPORTANT LIMITATIONS ON REPRESENTATIONS, WARRANTIES, CONDITIONS, REMEDIES AND LIABILITIES THAT ARE APPLICABLE TO THE SERVICES SO YOU SHOULD READ IT CAREFULLY BEFORE USING THE SERVICES. BY EXECUTING A SUBSCRIPTION FORM THAT REFERENCES THIS AGREEMENT (“SUBSCRIPTION FORM”), YOU AGREE TO THE TERMS HEREOF. IF YOU ARE AN AGENT OR EMPLOYEE OF AN ENTITY YOU REPRESENT AND WARRANT THAT: (I) THE INDIVIDUAL ACCEPTING THIS AGREEMENT IS AUTHORIZED TO ACCEPT THIS AGREEMENT ON SUCH ENTITY’S BEHALF AND TO BIND SUCH ENTITY, AND (II) SUCH ENTITY HAS FULL POWER, CORPORATE OR OTHERWISE, TO ENTER INTO THIS AGREEMENT AND PERFORM ITS OBLIGATIONS HEREUNDER. IF YOU DO NOT ACCEPT THESE TERMS, THEN DO NOT USE THE WEBSITE OR ANY OF ITS CONTENT OR SERVICES.

PLEASE BE AWARE THAT DISPUTES, WITH LIMITED EXCEPTIONS, ARISING UNDER THIS AGREEMENT ARE SUBJECT TO THE ARBITRATION AGREEMENT https://www.optixapp.com/dispute-resolution/. UNLESS YOU OPT OUT OF THE ARBITRATION AGREEMENT: (1) YOU WILL ONLY BE PERMITTED TO PURSUE CLAIMS AND SEEK RELIEF AGAINST US ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING; AND (2) YOU ARE WAIVING YOUR RIGHT TO SEEK RELIEF IN A COURT OF LAW AND TO HAVE A JURY TRIAL ON YOUR CLAIMS.

CAPITALISED TERMS USED IN THIS AGREEMENT ARE DEFINED IN SECTION 14.

1. THE SERVICE.

1.1. Who the Service is for. The Service has been created for use by:

  • Entities (“Administrators”) managing a place of work (“Workplace”), whether as a coworking business and/or flexible office space provider with their own staff, employees, contractors and sub-contractors; and
  • Individuals (“End Users”) who work in or otherwise use those Workplaces, whether as clients, staff, employees, contractors, tenants or otherwise.

Administrators and End Users are referred to here in collectively as “Users”.

1.2. The Service for Administrators. The Service may be used by Administrators for the purposes more particularly described on the Website from time to time, and the scope for the Services that may be used by Administrators will depend on the subscription selected by the Administrator in an agreed Subscription Form. Subject to the terms set out in the applicable Subscription Form, such subscription may:

a) Include the white-labelling or custom branding of the Service and an instance of the App for the Administrator’s organization;

b) Include release of a custom or white-labelled instance of the App on the Apple App store and Google Play store under the name of the Administrator’s organization – for this purpose an Administrator may be required to register for its own developer account on such stores, in which case it will  be required to register Optix as an authorized developer or equivalent, and grant Optix such access to enable Optix to release the white-labeled App on such stores on the Administrator’s behalf or as otherwise agreed between Optix and Administrator under the applicable Subscription Form;

c) Allow for integration of the Service with supported platforms (such as platforms providing calendars, payment gateways, CRM platforms, access control systems, accounting software, messaging and other services), as more fully detailed below in section 4;

d) Allow for the collection and analysis of patterns of usage of the Administrator’s Workplace by End Users and the provision of insights, recommendations and other value-added input (see further section 7 below);

e) Enable the booking of, and payment for, resources within the Workplace by End Users; 

f) Enable purchase of, and payment for, services and products offered by Administrator or other authorized third parties (if applicable) through the Service;

g) Allow for the managed scheduling and booking of resources; 

h) Such other service modules, tools, or product options may be selected or specified in the accepted Subscription Form, or enabled by the Administrator in the Website and Platform; and 

i) Enable administration of End Users’ accounts, records, services and subscriptions, and billing.

1.3. The Service for End Users. The functionality of the Service will be determined by the Administrator of each Workplace for which such End User is registered. Typically, the Service may be used by End Users to:

a) “Check-in” to any Workplace where they are registered;

b) Reserve resources within those Workplaces, including any meeting rooms, desks or other resources;

c) Purchase products and services offered by Administrator or other authorized third parties (if applicable) through the Service;

d) Where applicable, pay for such usage and purchases, or register such usage and purchases against an account number; 

e) Communicate with the Administrator and with other End Users in a Workplace;

f) Locate resources and other End Users in a Workplace who are registered in the App;

g) Subscribe to, and pay for, services and plans offered by the Administrator; and

h) Such other functionality as may have been subscribed for or enabled by the Administrator of that Workplace.

1.4. Use of hardware. Effective implementation and use of aspects of the Service may include the installation and use by Administrators in Workplaces of certain hardware (including without limitation Bluetooth beacons, access control systems, WiFi devices, and internet-of-things enabled devices or such other technology as may be recommended by Optix or other third parties from time to time). Use of any hardware provide by Optix shall be subject to the provisions of section 6 below.

1.5. Data collected through the Service. Data regarding Service, App and Workplace usage patterns by Users will be collected, used and stored in accordance with the terms of this Agreement (including without limitation Section 7 below) and, in respect of any personal data captured by Optix, in accordance with the Optix privacy policy https://optixapp.com/privacy

1.6. Workplace Usage Data.  Workplace usage data is used for a variety of purposes  set out on the Website and Optix Privacy Policy from time to time, and may include without limitation assisting in:

a) Effectively managing shared resources within a Workplace;

b) Analyzing usage of resources within the Workplace;

c) Identifying whether End Users are in the Workplace, and which End Users are in the Workplace; and

d) Allowing for communication between multiple End Users and between End Users and Administrators in respect of use of the Workplace; and 

e) Using Workplace-specific usage data to help optimize Workplace scheduling and usage for the Administrator; and 

f) Using aggregated and anonymized Workplace usage data to create benchmarks and industry reports to support the community.

Administrator will have the ability to set the extent of information that is requested for collection from End Users however certain data is required by Optix in order to create an account and use the Service.  Administrators may determine whether or not certain End User data is optional or mandatory and whether End Users can provide certain data through the App in an anonymous form.   Optix does not control or take responsibility for any data requirements of Administrator, and it is Administrator’s responsibility to ensure that any such request, collection and use of any End User data is lawful.

1.7. Service and App Usage Data.  Through the capabilities of the Optix technology (including the use of AI-tools such as the Optix chatbot), Optix will have the ability to view and track usage of the Service and App by Users.  Such data is used for internal business purposes (eg. service improvement) and may be used to provide insights and recommendations to Administrators on optimizing use of the Service and App by their Users (eg. driving user engagement).

2. SUBSCRIPTION TO THE SERVICES.

2.1. Creating an Account. You must create an account in order to use the Services. If You are an Administrator, You may create an account by submitting a Subscription Form to Optix through the Website or as otherwise indicated by Optix (subject to its acceptance by Optix). If You are an End User, You may create an account through the App or, where applicable, an Administrator’s white-labeled App. To create an account, you will be asked to provide certain basic information in order to purchase/use the Services. Where You are an End User, this information may include Your name, address, telephone number, email address and the Workplaces that You wish to be subscribed to or purchase services from, and such other data as may be requested from time to time. Where You are an Administrator, this information may include Your company name, address, main contact person including that person’s telephone number, email address and credit card details. All financial information is held by an external payment gateway (Stripe, Inc.). Optix will hold Your personal information in accordance with the terms of the Optix Privacy Policy which You should read carefully. Administrator is responsible for all activities that occur in its accounts and for maintaining the security and confidentiality of any login details to such accounts. When creating an account You will be required to select and subscribe to a subscription plan which includes different options for different modules and features of the Service. Certain optional features of the Services may require implementation and set up and further information on the same can be obtained through the Website.

2.2. White-labelled/Configuration. Through the capabilities of the Service, Administrators will be able to manage their Administrator experience management and other features offered as part of the Services. Initial setup by Optix will include branding the white-labeled App in the Administrator’s colors and brand. Administrator grants Optix a non-exclusive, non-transferable, royalty-free, license to use their brand, logo and any other material provided by Administrator solely for the purpose of customizing the appearance of the Administrator’s white-labeled App on behalf of Administrator.  Optix may require Administrator to agree and execute a custom consent letter to permit Optix to use Administrator’s branding and data to enable Optix to represent Administrator as a developer to publish and maintain apps for Administrator with third party app stores.  

2.3. Add-On Services. Optix may provide additional services to Administrators from time to time which may include onboarding, orientation, training, coaching, advisory, and customer success. Use of such optional services will be subject to these Terms of Service, the Optix Privacy Policy, and any other service specific terms specified by Optix. 

2.4. Trials and Pilots

a. Trial License. Administrators may use certain specified modules in the Platform on a trial, evaluation basis for the period of time indicated at the time of selecting Administrators’ subscription plan. For greater certainty, trials are at the discretion of Optix and Optix reserves the right to cancel or terminate a trial immediately at any time on provision of written notice to You. Optix hereby grants to Administrator and Administrator hereby accepts a non-exclusive, non-transferable, royalty-free, license, during the trial evaluation period, to use the Service for evaluation purposes only, subject to the terms and conditions of this Agreement. Optix shall provide to Administrator without charge, reasonable email support requested by Administrator for the trial evaluation period in connection with the use and operation of the Service.

b. Pilot. Optix may from time to time agree to license the Services to Administrators on a pilot basis (a “Pilot”), where expressly provided for in the applicable Subscription Form. In such case: (i) the Subscription Form will state the duration of such Pilot (the “Pilot Period”); (ii) no fees will apply, except for any Pilot use fee (“Pilot Use Fee”) specified in that Subscription Form, which Pilot Use Fees shall be non-refundable; (iii) the Services are provided “AS IS” and no warranty obligations of Optix will apply for the duration of the Pilot Period, and (iv) Administrator may terminate this Agreement and all of its rights hereunder by providing Optix written notice thereof no less than 10 days prior to the end of the Pilot Period; otherwise, this Agreement shall continue in effect for the remainder of the Initial Service Term and any Renewal Term (subject to earlier termination as provided in the Agreement).

c. Beta Access.  Optix may provide access from time to time to new features or functionality which are still in the testing or development stage (“Beta Services”).  Such features or functionality are provided ‘as is’ and ‘where as’ with no guarantees of any kind.  Optix reserves the right to discontinue any Beta Services at any time or to limit use of the same without prior notice.  You acknowledge that Beta Services may be less stable and any support and service levels provided in respect of the Services do not apply to Beta Services.  

2.5. Commercial License. Subject to submission and acceptance of a Subscription Form and payment of the applicable Fees, Optix hereby grants to Administrator and, to the extent authorized by Administrators, End Users a non-exclusive, non-transferable internal license to use and access the Platform and user interface for the purpose of using the Service during the Term. Administrator shall be entitled to use the modules provided in the subscription plan selected and purchased by Administrator. On creation of Your account, if You are an Administrator You will be able to create Your own login details enabling direct access to Services for multiple levels of access by Administrator’s permitted users. Administrator will have the ability to trial, subscribe, suspend and unsubscribe from modules (both paid and free modules depending on Administrator’s subscriptions) of the Service.

2.6. License Restrictions. All software provided is licensed; not sold. You shall use the Services (including any Code, as defined below, if You are granted access to such Code) solely as contemplated in this Agreement and shall not license, sublicense, sell, resell, lease, transfer, assign, distribute, time share or otherwise make the Service or any Code available to any third party. You shall not: (a) modify, translate, reverse engineer, decompile, disassemble, copy, re-use, re-create or create derivative works based on the Service or any software or code (whether compiled, object code, source code or otherwise) provided to You or uploaded to any application store on Your behalf (together, the “Code”) except to the extent expressly agreed upon in writing by Optix or to the extent that enforcement is prohibited by applicable law notwithstanding a contractual provision to the contrary; (b) circumvent any user limits or other use restrictions that are built into the Services (c) access or use the Services or any Code in order to (i) build a competitive product or Services; or (ii) copy any ideas, features, functions or graphics of the Service. Code is only made available to Administrators for the purpose of their use of the Service and release of the white-labeled App on the applicable application store – no further rights are granted to any party in respect of the Code, and any other use is strictly prohibited. Any further restrictions set out in this Agreement in respect of the Services shall, for the avoidance of doubt, include the same restrictions on the use of the Code or any of it.

2.7. Restrictions on Use of the Services. You shall not (a) use, or permit the use of, the Services for an illegal purpose, criminal offence, intellectual property infringement, harassment (including annoying or offensive transmissions), or in a manner that would cause interference with network operations; (b) resell, remarket, transfer or share the Services or receive any charge or other benefit for the use of the Services; attempt to bypass Optix’s network, or re-arrange, disconnect, remove, repair or otherwise interfere with any Services or facilities; or (c) remove any proprietary notices, labels, or marks from the Optix Technology or modify, alter, or deface any of the trademarks, servicemarks, or other intellectual property made available through the Services nor use any of the foregoing except for the specific purpose for which such intellectual property is made available to You.

2.8. Lawful purposes. You will at any and all times meet Your obligations hereunder, as well as any and all laws, regulations and policies that may apply to the use of the Services in Your country, including applicable rules that govern the export or import of software and laws relating to collection and use of personal information. You agree to use the Services solely for lawful purposes only. In this respect You may not, without limitation (i) use the Services to manage any illegal operations, (ii) use any type of spider, virus, worm, trojan-horse, time bomb or any other codes or instructions that are designed to distort, delete, damage or disassemble the technology underlying the Services (including our proprietary software which may be available for download on the Website), (iii) send any unsolicited commercial communication not permitted by applicable law; or (iv) endanger any part of any system or Internet connection of Optix or any third party through Your use of the Service.

2.9. Third Party Software & Services. The technology underlying the Service may incorporate and embed software and other technology owned and controlled by third parties. Any such third party software or technology that is incorporated in the Optix Technology falls under the scope of this Agreement. Such third party software is licensed; not sold and will be provided to You on the license terms of this Agreement unless additional or separate license terms apply as indicated at the time of account access. For further information about third party subprocessors of any personal information processed through the Service, please see the Optix Privacy Policy.

3. SERVICE, SUPPORT AND MAINTENANCE TERMS.

3.1. Provision of Service. Conditioned on the terms and conditions of this Agreement and payment of the Fees, Optix shall make the Service available to Administrator and its authorized End Users during the term of the Administrator’s subscription.

3.2. Service Responsibilities. The Service has built in help features to assist Administrator in troubleshooting and resolving problems encountered while using the Service. Additional support services may be purchased directly from Optix by a separate agreement.

3.3. Security. Optix shall use commercially reasonable efforts to maintain the security and integrity of the Service and UserData.

3.4. Availability. Optix shall use commercially reasonable efforts to make the Service available twenty-four (24) hours a day, seven (7) days a week, except for: (a) planned downtime; or (b) any unavailability caused by circumstances beyond Optix’s reasonable control, including without limitation, acts of God, acts of government, flood, fire, earthquakes, civil unrest, acts of terror, strikes or other labor problems (other than those involving Optix employees), or Internet Services provider failures or delays. Optix will provide updates and upgrades to the technology underlying the Website from time to time to provide new features and improvements, bug fixes and error corrections which will be available across the Optix platform.

3.5. Incremental Services. From time to time, additional Optix or third-party functionality may be made available by Optix to Administrator.  Iin the case of third-party functionality, such functionality is made available on a pass-through basis pursuant to terms specified by the third-party provider of such functionality.  Additional functionality may be purchased by Administrator for additional fees in accordance with any additional terms and conditions specified by Optix. Additional functionality provided by Optix will form part of the Service once purchased but third-party functionality constitutes an add-on subject to its own terms and conditions unless otherwise provided.

3.6. Service Limitations. The Service is not a back-up service and accordingly Optix will not be responsible for any lost data due to server crashes or other events outside Optix’s reasonable control. However, Optix maintains backup of data on its servers to minimize the impact of any server crashes.

4. OPTIX API, LINKS & THIRD-PARTY WEBSITES AND INTEGRATIONS.

4.1. Optix Developer.  Optix may make available certain API development tools from time to time which enable Users to create apps within the Optix platform. Use of such API tools are strictly subject to the Optix API Terms of Use, as set out at https://developer.optixapp.com/ .   Any apps that may be developed or offered by Users or other third parties using the Optix API (“Third party Apps”) are not the responsibility of Optix. 

4.2. Third Party Sites, Links and Integrations.  The Services may present links to third-party Web sites or third-party Services not owned or operated by us. In addition, You or third parties may also provide additional functionality through applications that connect to our services through our API (“Third Party Apps”). We are not responsible for any aspect these third-party sites, Third Party Apps or third-party services, including without limitation their functionality, availability, content or access to or use of Your data that You may share with them. You agree that we are not responsible or liable, directly or indirectly, for any damage or loss caused by or in connection with Your use of or reliance on any content of any such third-party site, Third Party Apps or third-party services or goods or services available through any such third-party sites, apps or services. . Any third-party websites or services or Third-Party Apps (including those offered by Third Party Integration Partners) are subject to the terms and conditions of those websites and or services and You are responsible for determining those terms and conditions and complying with them. 

Optix or its business partners may present Services offerings, advertisements or promotional materials via the Services. Your dealings with, or participation in promotions of any third-party business partners via the Services are solely between You and such third party and Your participation is subject to the terms and conditions associated with that offering, advertisement or promotion. You agree that Optix is not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such third parties via the Services. 

While Optix does not prohibit linking to third party websites and content, it does not wish to be linked to or from any third-party web site which contains, posts or transmits any of the content which infringes any third parties rights or any applicable law, or which would otherwise bring Optix into disrepute. Optix reserves the right to prohibit or remove (or require You to remove) any link to the Website, including, without limitation, any link which contains or makes available any content or information of the foregoing nature, at any time.

5. PAYMENTS THROUGH THE SERVICE.

5.1. Payment Solutions. The Service may include access to a payment solution, which assists Administrators with accepting and processing payments from End Users, and which is provided by one of Optix’s third party service providers, such as Stripe or other payment processing services or platforms, on behalf of Optix. This service is made available to Administrators in good standing, and at the sole discretion of Optix. Optix reserves the right to collect certain additional information from Administrators in order to provide this service. Payment fees are set forth on the Website or as otherwise agreed from time to time. We reserve the right to revise our Fees at any time, subject to a fourteen (14) day notice period to You.

5.2. Payment Services Features. If You register for Optix Payments, Optix Payments will be able to process credit card or ACH payments through Your Optix account, process full credit card and ACH payment refunds, and allow Your End Users to process payment via email. Optix Payments will also store and manage End User credit cards, permit You to view transactions, deliver automated receipts, and receive notification of payment disputes.

5.3. THIRD PARTY PAYMENT SERVICE AGREEMENTS. IN ORDER TO USE THE PAYMENTS SERVICE, YOU MAY BE REQUIRED TO FIRST AGREE TO THE APPLICABLE THIRD PARTY CONNECTED ACCOUNT AGREEMENT,   SERVICES AGREEMENT AND OTHER SIMILAR AGREEMENTS (“THIRD PARTY PAYMENT SERVICE AGREEMENTS”). THESE INCLUDE WITHOUT LIMITATION THE AGREEMENTS APPLICABLE TO STRIPE ACCOUNTS, WHICH YOU CAN REVIEW HERE:  HTTPS://STRIPE.COM/CA/CONNECT-ACCOUNT/LEGAL , AND WHICH ARE HEREBY INCORPORATED BY REFERENCE INTO THESE TERMS OF SERVICE. BY ORDERING OR REGISTERING FOR OPTIX PAYMENTS, YOU HEREBY REPRESENT AND WARRANT THAT YOU HAVE READ THE APPLICABLE THRID PARTY AGREEMENTS AND AGREE TO BE BOUND BY THEIR TERMS.

5.4. Accuracy of Information. As between You and Optix, You are responsible for all the information You provide in connection with registering for, and using the Payments features of the Services. You hereby represent and warrant that You are providing true, accurate, and complete information to Optix, and shall fully indemnify Optix for any losses, costs, expenses incurred by Optix or any third party arising as a result of Your failure to provide accurate, timely and complete information.

5.5. No Liability for Third Party Services. The Third-Party Payment Service Agreements are between the applicable third party payment service provider and You, and Optix shall not have any liability or responsibility for any breach of such Third Party Payment Service Agreements, or any losses, damages, expenses costs or other injuries incurred by You in connection with such agreements.

5.6. User Authorization. If You subscribe to Payments, You hereby authorize Optix to collect certain payment information and data (including account and transaction data, and certain personal information about Your End Users), and to store, use and process such information data for the purposes of providing the Payments service.

5.7. User Covenants. You hereby covenant, represent and warrant that You will not use the Payments for any illegal, deceptive or fraudulent activity, including for any illegal businesses, including, without limitation, the Stripe Prohibited Business list, found here: https://stripe.com/legal/restricted-businesses , or any similar list provided by any other payment service provider such as the Payment Gateway providers made available by Spreedly: https://www.spreedly.com/connections . Optix hereby reserves the right, in its sole discretion, at any time, to suspend or terminate Your account if We have a good faith reason to believe You or any User has engaged in any fraudulent or illegal activities, or are engaging in prohibited business activity, and to provide any relevant information to the applicable authorities in connection with any investigation of the same.

5.8. Payment Disputes. All payment disputes between Administrators and End Users whether such payment was made or was to be made through Optix Payments or otherwise, are solely between Administrators and such End Users.  Optix shall not be liable or responsible in any way for any payment dispute between Administrators, End Users and/or any third party that uses the Optix Payments feature to process payments via Your subscription for the Service. You hereby agree to indemnify, defend and hold Optix harmless for any costs, damages, claims, losses, expenses, liabilities incurred by Optix in connection with any payment dispute arising between You and any Administrator, End User or other third party.

5.9. Optix limitation of Liability. Because the Payments features are provided and hosted by third party service providers, we are not responsible for, and expressly disclaim all direct and indirect, incidental, consequential, punitive, exemplary, special or other damages in connection with (i) any technical issues, errors, unavailability or failures, losses, damages, loss of data, lost profits or other losses or claims originating from or arising in connection with the third party payment provider services; (ii) any unauthorized access, hacking, tampering with or to Your account or the third party payment provider services by third parties; or (iii) any software, bugs, viruses, Trojan horses, or other harmful and malicious code that may be transmitted via the third party payment provider services. In certain circumstances third party payment providers may withhold or delay processing transfers and transactions and Optix shall not be responsible in any way for any such action taken by third party payment providers.

6. HARDWARE.

If You are an Administrator, Optix will provide You with the hardware set out in the subscription form (such as Bluetooth beacons) that are necessary for use in connection with the Service (the “Hardware”), or You can purchase Your own Hardware directly or through third party providers and configure it to operate with the Platform. During the Term, Administrator is responsible for safe keeping, maintenance, operation and the ongoing costs associated with the Hardware. Administrator acknowledges and agrees that the Hardware must be installed, operated and maintained in accordance with the specifications as communicated by Optix to You from time to time. ALL HARDWARE PROVIDED BY OPTIX IS PROVIDED “AS IS” WITH NO WARRANTIES WHATSOEVER; OPTIX DOES NOT MAKE ANY EXPRESSED, IMPLIED OR STATUTORY WARRANTIES, CLAIMS OR REPRESENTATIONS WITH RESPECT TO THE HARDWARE IT PROVIDES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OR CONDITIONS OF QUALITY, PERFORMANCE, INTEGRITY OF DATA, NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR USE FOR A PARTICULAR PURPOSE. OPTIX FURTHER DOES NOT REPRESENT OR WARRANT THAT THE HARDWARE WILL ALWAYS BE AVAILABLE, ACCESSIBLE, UNINTERRUPTED, TIMELY, SECURE, ACCURATE, COMPLETE AND ERROR-FREE OR WILL OPERATE WITHOUT PACKET LOSS, NOR DOES OPTIX WARRANT ANY CONNECTION TO OR TRANSMISSION FROM THE INTERNET.

7. PROPRIETARY RIGHTS AND DATA TERMS. 

7.1. Exclusive Ownership. Except for the rights and licenses granted in this Agreement, You acknowledge and agree that any and all intellectual property rights to or arising from the software and technology used to provide the Website and Service are and shall remain the exclusive property of Optix and its licensors. Nothing in this Agreement is intended to transfer any such IP rights to, or to vest any such intellectual property rights in, You. You are only entitled to the limited use of the intellectual property rights granted to You in this Agreement. You will not take any action to jeopardize, limit or interfere with Optix’s intellectual property rights. Any unauthorized use of Optix ‘s intellectual property rights is a violation of this Agreement as well as a violation of intellectual property laws and treaties, including without limitation copyright laws and trademark laws.

7.2. Administrator Data. If You are an Administrator, as between You and Optix, You own and retain ownership of Administrator content You and any End User in Your Workplaces provides, stores and processes through the Service including personal information about End Users and their activities in the Workplace and metrics specific to Administrator Site (“Administrator Data”). If You are subject to the terms of the General Data Protection Regulation 2016/679 then the terms of our Data Processing Addendum are incorporated into this agreement by reference. If You are an EndUser You consent to the Administrator’s ownership of any personal information share by You with the Administrator through the Service. Details of how we use any personal information collected is set out in our Privacy Policy https://optixapp.com/privacy . Details of how an Administrator uses any Personal Information should be made available by and sought directly from that Administrator. Administrator’s set the extent to which information is requested or required from End Users through the Platform.  It is also Administrator’s responsibility to ensure that Administrator obtains the appropriate consents to the access by and use of Optix and its subcontractors of End User Data in accordance with the terms of this Agreement.  

7.3. Content License. You hereby grant Optix a perpetual, worldwide, royalty-free, and non-exclusive license to access Administrator Data in order to: (i) provide the Services, including storing, hosting and management of such content; and (ii) create Pattern Data. Together Sections 7.3(i) and (ii) constitute the “Content License”). You understand that Optix , in performing the required technical steps to provide the Services, may (a) transmit or distribute Administrator Data over various public or private networks and in various media; and (b) make such changes to Administrator Data as are necessary to conform and adapt that Administrator Data to the technical requirements of connecting networks, devices, Services or media. You represent and warrant to Optix that You have all the rights, power and authority necessary to grant the above Content License and that use of the Content in the manner contemplated will not breach the rights of any third party. You further understand that we may share Administrator Data (with any personally identifiable information anonymized) to our third party partners from time to time.

7.4. Content Responsibilities. You are responsible for any and all content provided hereunder and for compliance with this Agreement including obtaining all necessary licenses, permissions and consents to enable all material comprising Client Data to be made available to Optix for Optix to transmit, host and store. For greater certainty, You shall: (i) have sole responsibility for the accuracy, quality, integrity, legality, reliability, and appropriateness of all Your Data; (ii) use commercially reasonable efforts to prevent unauthorized access to, or use of, the Service and notify Optix promptly of any such unauthorized access or use; and (iii) comply with all applicable local, provincial, state, federal and foreign laws in using the Service.

7.5. Suggestions. Optix shall have a royalty-free, worldwide, transferable, sublicensable, irrevocable, perpetual, unrestricted license to use and/or incorporate into its products, services and business any suggestions, enhancement requests, recommendations or other feedback provided by You relating to the operation of the Services.

7.6. Use of AI Tools. Optix may make certain features and functionality of the Service through the use of third-party AI tools and techniques and the leveraging of traditional machine learning to provide value-added support for Users, recommendations and insights.  Virtual assistants and chatbots accessed through the Service are powered by third party technology.  

8. CONFIDENTIALITY.

8.1. Definition of Confidential Information. As used herein, “Confidential Information” means all confidential and proprietary information of a party (the “Disclosing Party”) disclosed to the other party (the “Receiving Party”), whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure, including the terms and conditions of this Agreement, the Administrator Data, the Software, business and marketing plans, technology and technical information, product designs, and business processes. Confidential Information shall not include any information that: (i) is or becomes generally known to the public without breach of any obligation owed to the Disclosing Party; (ii) was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party; (iii) was independently developed by the Receiving Party without breach of any obligation owed to the Disclosing Party; or (iv) is received from a third party without breach of any obligation owed to the Disclosing Party.

8.2. Obligations. The Receiving Party shall not disclose or use any Confidential Information of the Disclosing Party for any purpose outside the scope of this Agreement, except with the Disclosing Party’s prior written permission. Each party agrees to protect the confidentiality of the Confidential Information of the other party in the same manner that it protects the confidentiality of its own proprietary and confidential information of like kind (but in no event using less than reasonable care).

8.3. Compelled Disclosure. If the Receiving Party is compelled by law to disclose Confidential Information of the Disclosing Party, it shall provide the Disclosing Party with prior notice of such compelled disclosure (to the extent legally permitted) and reasonable assistance, at the Disclosing Party’s cost, if the Disclosing Party wishes to contest the disclosure.

8.4. Remedies. If the Receiving Party discloses or uses (or threatens to disclose or use) any Confidential Information of the Disclosing Party in breach of confidentiality protections contained in this Agreement, the Disclosing Party shall have the right, in addition to any other remedies available to it, to seek injunctive relief to enjoin such acts, it being specifically acknowledged by the parties that any other available remedies may be inadequate.

9. TERM AND TERMINATION.

9.1. Services Period and Renewals. Where You are an End User, the term of Your Subscription shall be from the date of creation of Your account until the date that You terminate Your account, unless otherwise terminated in accordance with this section. If You are an Administrator, the duration of Your subscription to the Service (“Subscription Term”) shall be as set out it the applicable Subscription Form.  Unless otherwise specified on the applicable Order Form, each Subscription Term will automatically renew for additional twelve month periods unless either party gives the other written notice of termination at least thirty (30) days prior to expiration of the then-current Subscription Term. You may update Your subscription preferences at any time through Your account.

9.2. Termination by Administrator. Without limiting section 9.1, You may terminate the Service with effect from the end of any current Term by giving not less than 30 days advance written notice. Termination of the Services will not entitle You to a refund of any amounts prepaid for the Services.

9.3. Services Suspension or Termination by Optix. Without limiting other remedies, Optix may limit, suspend, or terminate this license and Your use of the Services, prohibit access to the Website and delete Your user account and/or user ID, with immediate effect, if any outstanding invoices are more than 30 days past due, if we think that You are in breach of this Agreement, creating problems, legal liabilities (actual or potential), acting inconsistently with respect to our policies (which can be found in the Privacy Policy) infringing someone else’s intellectual property rights, engaging in fraudulent, immoral or illegal activities, or for other similar reasons. Optix shall effect such termination by providing notice to You to the email address You have provided (if any), and/or by preventing Your access to Your account.

9.4. Effect of Termination. Upon termination of this Agreement, the Services shall terminate and Optix will terminate Your account thirty (30) days after a failure to renew Your subscription, if You have closed Your account or if this Agreement is terminated for any other reason. Optix will not be liable in respect of any damage caused by the termination of this Agreement or closure of Your account.

10. PAYMENT TERMS.

10.1. Fees. Services are purchased by Administrators for subscription terms with payment for the specific periods being due and payable in advance, as set out during the subscription process. End Users are not charged any Fees by Optix, but Administrator may use the Service to process and monitor fees that may be charged by Administrator to End User. Optix reserves the rights to change its Fees by proving written notice to You by email at least thirty (30) days ahead of such change. The rates in the Order Form are valid for the initial twelve (12) month period of each Subscription Term and thereafter may be subject to an automatic adjustment increase of up to ten percent (10%) per year. Professional Services may be available on a time and materials or fixed or variable quote basis as agreed with Optix in an order form or quotation provided by Optix to You.

10.2. Payment & Charges. Your access to and use of the Services is subject to Your payment of the applicable fees due for the Services selected by You (“Fees”) set out on the Website and all other applicable amounts, charges and taxes indicated to You when You purchase Services (or otherwise notified to You by Optix from time to time) when You use the Service or noted on Your invoice and viewable in Your account profile. Unless otherwise stated on the Invoice, all invoiced amounts are due upon receipt. If You pay by credit card, payment of such invoice will be processed immediately using the credit card on file for You. Receipts for purchased Services will be delivered to You electronically. You shall: (i) keep the billing, credit card (if applicable) and payment information You provide to Optix or its suppliers or payment processors, including name, credit card number and expiry date, mailing address, email address and telephone number, accurate and up to date; otherwise, we may suspend the Services; (ii) if You pay by credit card, promptly advise Optix if Your credit card information changes due to loss, theft, cancellation or otherwise; (iii) be liable for Your failure to pay any Fees billed to You by Optix caused by Your failure to provide Optix with up to date billing information. To offset its additional processing costs, Optix may charge You for administrative charges as set from time to time for administrative or account activities, including: collection efforts due to non-payment or having a balance over Your credit limit; returned or rejected payments; or changes in personal identifier information. All administrative charges charged to You will be indicated to You on Your invoice or receipt and You shall pay all such charges.

If Your account is fourteen (14) days or more overdue, in addition to any of its other rights or remedies (including but not limited to any termination rights set forth herein), Optix reserves the right to suspend Your access to the applicable Service (and any related services) without liability to You until such amounts are paid in full. Optix also reserves the right to suspend Your access to the Services without liability to You if Your use of the Services is in violation of this agreement. 

10.3. Taxes. You are responsible for paying any applicable governmental sales, use, value-added, commodity, harmonized and other taxes imposed on Your purchase or use of the Services. To the extent Optix is required to collect such taxes, the applicable tax will be added to Your billing account.

10.4. Transaction Processing. Optix will cause transactions in respect of Your purchase of Services to be processed, and applicable fees owing by You to be collected. All subscriptions will automatically renew and the relevant fees will be processed and charged to You in full unless You notify Optix at least thirty (30) days in advance of the anniversary of a renewal period that You wish to discontinue the Services. Recurring payments for periodic subscriptions are processed on the account anniversary date for any subscriptions.

10.5. Pre-authorized Payment. By providing a credit card to Optix as part of Your account set-up for pre-authorized payments, You authorize Optix to charge Your credit card for all outstanding Fees, taxes and charges and outstanding account balances due under the Agreement, and this constitutes Optix’s good and sufficient authority for so doing. If Your pre-authorized payment method fails, Optix will provide notification to You of payment failure. If You fail to rectify the payment failure within 10 days of written notice, Optix may immediately deactivate Your account without notice to You and collect Fees owing using other collection mechanisms. If You have not paid applicable fees within 30 days of the due date, Optix will automatically terminate Your account and all Administrator Data from our servers. You are solely responsible for all charges incurred under Your account by You or third-parties.

11. CHANGES TO SOFTWARE, SERVICES AND AGREEMENT.

11.1. Updates to Agreement. Please note that these Terms of Service are subject to change by Optix in its sole discretion at any time. When changes are made, Optix will make a new copy of the Terms of Service available on the Platform or we will send you an email or Platform notification.  We will also update the “Last Updated” date at the top of the Terms of Service. Any non-material change (such as clarifications) to these Terms of Service will become effective on the date the change is posted and any material changes to the Terms of Service will be effective: (i) immediately for new Users of the Services; and (ii) thirty (30) days after posting notice of such changes on the Platform. Optix may require you to provide consent to the updated Terms of Service in a specified manner before further use of the Services is permitted. If you do not agree to any change(s) after receiving a notice of such change(s), you shall stop using the Services. Otherwise, your continued use of the Services constitutes your acceptance of such change(s). Please regularly check the Platform to view the then-current Terms of Service. Unless otherwise indicated by us, any future release, update, or other addition to functionality of the Services shall be subject to these Terms of Service.  It is the Administrator’s responsibility to transmit to and ensure that its End Users have read and agreed to the current versions of the Optix Privacy Policy and Terms of Service (whether usage is white-labelled or not).

11.2. Changes to Optix Technology. Optix may discontinue, alter, update or upgrade the Optix Technology from time to time. Updates and upgrades to core framework and plug-ins will be processed automatically.

11.3. Changes to Fees and Services. Optix may change the Services, any Services fees, amounts, charges (including one-time charges), and/or other aspect of any of the Services at any time upon reasonable notice to You by posting the change on the Website, sending notice via an email to the email address You provide on registration, Your invoice, in writing, or any other notice method likely to come to Your attention. If You do not accept the change, Your sole recourse is to terminate the Services with effect from the end of the then-current Term. Your continued access to and use of the Services after the change has come into effect constitutes Your acceptance of the change and You acknowledge and agree that (i) You will be deemed to have accepted the change, with no additional written agreement or express acknowledgement required; and (ii) You will continue to be responsible to pay for the Services unless You terminate in accordance with Section 9.2.

12. LIABILITY PROVISIONS.

12.1. NO WARRANTIES. OPTIX DOES NOT GUARANTEE THAT THE SERVICES WILL ALWAYS BE AVAILABLE, THAT THEY WILL OPERATE WITHOUT FLAW OR THAT THEY WILL NOT CAUSE ANY DATA LOSS. THE SOFTWARE, SERVICE AND ALL OPTIX TECHNOLOGY ARE PROVIDED “AS IS” WITH NO WARRANTIES WHATSOEVER; OPTIX DOES NOT MAKE ANY EXPRESSED, IMPLIED OR STATUTORY WARRANTIES, CLAIMS OR REPRESENTATIONS WITH RESPECT TO THE SOFTWARE, INCLUDING, WITHOUT LIMITATION, WARRANTIES OR CONDITIONS OF QUALITY, PERFORMANCE, INTEGRITY OF DATA, NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR USE FOR A PARTICULAR PURPOSE. OPTIX FURTHER DOES NOT REPRESENT OR WARRANT THAT THE SERVICES OR OPTIX TECHNOLOGY WILL ALWAYS BE AVAILABLE, ACCESSIBLE, UNINTERRUPTED, TIMELY, SECURE, ACCURATE, COMPLETE AND ERROR-FREE OR WILL OPERATE WITHOUT PACKET LOSS, NOR DOES OPTIX WARRANT ANY CONNECTION TO OR TRANSMISSION FROM THE INTERNET. OPTIX CANNOT GUARANTEE THE ACCURACY OF ANY INFORMATION OBTAINED FROM THE SERVICE AND DOES NOT ACCEPT ANY RESPONSIBILITY FOR ANY DECISION MADE BY YOU ON THE BASIS OF ANY INFORMATION OR DATA PROVIDED BY THE SERVICE OR THROUGH FEATURES SUCH AS OUR CHATBOT AND ANY RECOMMENDATIONS, ADVICE OR INSIGHTS ARE PROVIDED WITH REASONABLE CARE BUT ARE DEPENDENT ON THE DATA AND INFORMATION WHICH IS AVAILABLE.  

12.2. LIMITATION OF LIABILITY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY NOR ANY OF THEIR RESPECTIVE AFFILIATES, LICENSORS, SUPPLIERS, SUBCONTRACTORS AND/OR DISTRIBUTORS SHALL HAVE ANY LIABILITY TO THE OTHER PARTY OR ANY OTHER PERSON OR ENTITY FOR ANY DAMAGES (WHETHER ARISING FROM THIS AGREEMENT, RELATED TO THE SOFTWARE, OR TO ANY SERVICES PROVIDED TO YOU BY OPTIX (INCLUDING ITS AFFILIATES, LICENSORS, SUPPLIERS, SUBCONTRACTORS AND/OR DISTRIBUTORS)) FOR ANY INDIRECT, RELIANCE, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF REVENUE OR PROFIT, LOSS OF OR DAMAGE TO DATA, BUSINESS INTERRUPTION, LOSS OF DATA, REPLACEMENT OR RECOVERY COSTS, OR OTHER COMMERCIAL OR ECONOMIC LOSS, WHETHER ARISING FROM CONTRACT, EQUITY, TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY) OR ANY OTHER THEORY OF LIABILITY, EVEN IF THE OTHER PARTY (INCLUDING ITS AFFILIATES, LICENSORS, SUPPLIERS, SUBCONTRACTORS AND/OR DISTRIBUTORS) HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR THEY ARE FORESEEABLE. IN NO EVENT SHALL EITHER PARTY’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY, EXCEED THE TOTAL AMOUNT PAID BY YOU HEREUNDER OR, WITH RESPECT TO ANY SINGLE INCIDENT THE AMOUNT PAID BY YOU HEREUNDER FOR THE SERVICES IN THE 12 MONTHS PRECEDING THE INCIDENT.

12.3. THE LIMITATIONS IN THIS SECTION SHALL APPLY WHETHER OR NOT THE ALLEGED BREACH OR DEFAULT IS A BREACH OF A FUNDAMENTAL CONDITION OR TERM OR FUNDAMENTAL BREACH. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THESE LIMITATIONS MAY NOT APPLY TO YOU. IN NO EVENT SHALL THE TOTAL CUMULATIVE LIABILITY OF OPTIX (INCLUDING ITS AFFILIATES, LICENSORS, SUPPLIERS, SUBCONTRACTORS AND/OR DISTRIBUTORS) TO YOU OR ANY OTHER PERSON OR ENTITY FOR ANY DAMAGES ARISING FROM THIS AGREEMENT, RELATED TO ANY SERVICES PROVIDED TO YOU BY OPTIX (INCLUDING ITS AFFILIATES, LICENSORS, SUPPLIERS, SUBCONTRACTORS AND/OR DISTRIBUTORS) IN RELATION TO THE SERVICES, EXCEED THE FEES PAID BY YOU TO OPTIX FOR THE SERVICES COMPONENT GIVING RISE TO THE CLAIM.

12.4. THE DISCLAIMER OF REPRESENTATIONS, WARRANTIES AND CONDITIONS AND LIMITATION OF LIABILITY CONSTITUTE AN ESSENTIAL PART OF THIS AGREEMENT. YOU ACKNOWLEDGE THAT BUT FOR THE DISCLAIMER OF REPRESENTATIONS, WARRANTIES AND CONDITIONS AND LIMITATION OF LIABILITY, NEITHER OPTIX NOR ANY OF ITS LICENSORS OR SUPPLIERS WOULD GRANT THE RIGHTS GRANTED IN THIS AGREEMENT. YOUR ONLY RIGHT OR REMEDY WITH RESPECT TO ANY PROBLEMS OR DISSATISFACTION WITH THE SERVICES IS TO IMMEDIATELY CEASE USE OF SUCH SERVICES.

13. INDEMNIFICATION.

13.1. Administrator Indemnity. You agree on demand to indemnify, defend and hold Optix, its affiliates and Optix staff harmless from and against any and all liability and costs, including reasonable attorneys’ fees incurred by such parties, in connection with or arising out of Your (a) violation or breach of any term of this Agreement or any applicable law or regulation, whether or not referenced herein, or (b) violation of any rights of any third party (including without limitation the rights of any User, whether in respect of their rights under applicable privacy legislation or otherwise), (c) misuse of the Services, or (d) violation or breach of any law, regulation or guideline. The provisions of Section 12.2 apply to this Section 13.1.

13.2. Optix Indemnity. Optix shall defend You against any claim, demand, suit, or proceeding made or brought against You by a third party alleging that the use of the Services as permitted hereunder infringes or misappropriates the intellectual property rights of a third party, and shall indemnify You for any damages finally awarded against, and for reasonable attorney’s fees incurred by, You in connection with any such claim; provided, that You (a) promptly give Optix written notice of the claim; (b) give Optix sole control of the defense and settlement of the claim; and (c) provide to Optix all reasonable assistance, at Optix ‘s expense.

14. DEFINITIONS.

In addition to terms defined in the body of these Terms of Service, the following capitalized terms have the following meanings:

“Documentation” means “how to” user guides and reference materials on the Website and App for the Service;

Fees” means the applicable subscription fees payable by Administrator to Optix for the right to receive access to the Service, all as further described on the Website and in the Documentation;

“Intellectual Property” means all rights in any invention, discovery, improvement, utility model, patent, copyright, trademark, industrial design or mask work right, and all rights of whatsoever nature in computer software and data, Confidential Information, trade secrets or know-how and all intangible rights or privileges of a nature similar to any of the foregoing, in every case in any part of the world whether or not registered, and shall include all rights in any applications and granted registrations for any of the foregoing rights;

“Pattern Data” means non-personally identifiable information, data and reports derived from or compiled through the Service, including but not limited to demographics data, mobility patterns, geolocation data and trend data such as aggregated data and statistics indicating frequency of use and popularity of the services. For greater certainty, Pattern Data is data that does not identify a specific Administrator or its Users and is data which does not relate to a specific Administrator’s business (including data relating to a specific Administrator’s locations that receive the Services). 

Service” means the core Optix Software as a Service (SaaS) offering made available on a subscription-basis through Optix’s proprietary SaaS technology and platform. The Service includes access to core modules and optional modules and features made available by Optix from time to time;

“Subscription Form” means a subscription form for Administrators to the Service as published by Optix from time to time;

Website” means optixapp.com or such other URL as indicated by Optix from time to time where information and access to the Service is available.

15. GENERAL TERMS.

15.1. Force Majeure. Except for each party’s obligations to pay money, neither party shall be deemed to be in breach of this Agreement for any failure or delay in performance caused by reasons beyond its reasonable control, including but not limited to acts of God, earthquakes, wars, terrorism, communication failures, strikes or shortages of materials.

15.2. Administrator Services Support. For assistance with questions regarding this Agreement or the Services, if You have other enquiries, or if You require further assistance regarding use of the Services provided by us, please contact us using the contact details located here: https://optixapp.com/ 

15.3. Logos. Optix may refer to You in Optix ’s Administrator list and may use Your corporate name and logo for this purpose. For the avoidance of doubt, Optix will not use Your name, logo, any other trademark or trade-name of Yours for any other purposes without Your prior consent.

15.4. Entire Agreement. The terms and conditions of this Agreement constitute the entire agreement between You and Optix with respect to the subject matter hereof and will supersede and replace all prior understandings and agreements, in whatever form, regarding the subject matter.

15.5. Severability & Waiver. Should any term or provision hereof be deemed invalid, void or un-enforceable either in its entirety or in a particular application, the remainder of this Agreement shall nonetheless remain in full force and effect and the invalid, void or unenforceable portion will be severed from the Agreement. If Optix does not take action against all breaches of this Agreement, it does not mean that it waives its right at a later time to enforce the same.

15.6. Assignment. You are not allowed to assign this Agreement or any rights hereunder without the prior written consent of Optix, such consent not to be unreasonably withheld. Optix is allowed at its sole discretion to assign this Agreement or any rights hereunder to any third party, without giving prior notice.

15.7. Applicable Law and Venue. This Agreement shall be governed by and construed in accordance with the laws of British Columbia, Canada without giving effect to any conflict of laws or provisions whether contained in Canadian law or the laws of Your current state or country of residence. Any legal dispute arising out of or relating to this Agreement will be subject to the Arbitration Agreement found at https://www.optixapp.com/dispute-resolution/

15.8. Contact Information. If you have any questions about these Terms of Service or if you wish to make any complaint or claim with respect to the Website, App or Service, please contact us at:  info@optixapp.com

ShareDesk Global, Inc
612 – 55 Water Street
Vancouver, British Columbia
V6B 1A1
Canada 

Introducing: Visitor Management

Future of Work with Lisa Whited

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Introducing: Mobile User Sign-up

Privacy Policy

Last updated:  September 29, 2023

INTRODUCTION

ShareDesk Global, Inc. (“Optix”/“We”/”Us”) respects your privacy and is committed to protecting it through our adherence to this Privacy Policy. Terms used in this Privacy Policy shall have the same meaning as in our Terms of Service  https://optixapp.com/terms unless the context indicates otherwise.

This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit the website www.optixapp.com (our “Website”), use an App (either under our own branding or as branded by an Administrator) and/or use the Platform and Service and it describes information collected through automatic collection methods like cookies, beacons, geolocation and other mechanisms. This Privacy Policy also describes our practices for using, maintaining, protecting, and disclosing that information. Collectively the Website, App, Platform and Service are referred to in this Privacy Policy as “the Services”.

PLEASE READ THIS POLICY CAREFULLY TO UNDERSTAND HOW WE HANDLE YOUR INFORMATION. IF YOU DO NOT AGREE TO THIS POLICY, PLEASE DO NOT USE THE SERVICES.

CONSENT

Except as set forth in this Privacy Policy, your Personal Information will not be used by us for any other purpose without your consent. We do not sell customer lists. You may withdraw your consent to our processing of your Personal Information at any time. However, withdrawing consent may result in your inability to continue using the Services or certain features and functionality of the Services.

LIMITATIONS

This Privacy Policy does not cover information about End Users that Optix receives from Administrators, or otherwise processes on Administrators’ behalf, in connection with the Services provided by Optix to Administrators.  In addition, if you are an End User, you acknowledge that we share your Personal Information collected through the App and use of the Service with the Administrator of the applicable Workplace.  Any information that we may provide to any Administrator (each as defined in the Terms of Service) and the Administrators’ use of such End Users’ information is not subject to the terms of this Privacy Policy.  Such use is subject to any separate agreement between Administrator and End User and Optix does not control any use, disclosure or other processing of End User data by Administrators.    If you have questions about how your information is collected and process by Administrators, please contact the Administrator.

Any information collected by us through a separate website, app or service (such information is governed by the applicable privacy policy for that site and service rather than by this Privacy Policy.

  • Although we give an account in this Privacy Policy of our collection of and use of non-personally identifiable information, such as demographic statistics of our users (e.g. geolocation of our users), number of visitors, what pages users access or visit, and average time spent on the Website, business contact information or any personal information which has been anonymized, this Privacy Policy applies only to personally identifiable information (as such term is defined by applicable law)

MINORS

The Services are intended for business users who either make use of and book coworking spaces or are coworking businesses who use the Services to manage their workplace.  The Servies are therefore not intended for persons under 18 years of age and members of the Services must be 18 or older. We do not knowingly collect personal information from persons under 18. If you are under 18, do not use or provide any information on this Site or on or through any of its features/register on the Site or App, make any purchases through the Services, use any of the interactive or public comment features of the Services or provide any information about yourself to us, including your name, address, telephone number, email address or any screen name or user name you may use. If we learn we have collected or received personal information from a minor, we will delete that information.

INFORMATION WE COLLECT ABOUT YOU AND HOW WE COLLECT IT

We collect a variety of information from and about users of our Services, including information that you provide directly to us or which we obtain through automated means or from third parties. This information includes:  

  • Contact information.  This may include first name, last name, user name or similar identifier, postal address, email address, telephone number and any other identifier by which you may be contacted online or offline (“contact information”) and any additional or option personally identifying information that you may choose to include in your profile in your account (“profile information”);
  • Images.  If you upload profile images or there is user-generated content that includes photographs that you may be present in (“personal image information”) 
  • Geo-Location Data.  if you are a User, about your presence in a Workplace (using geolocation technologies), and your location in a Workplace while you are in that Workplace using Bluetooth and IoT technologies, network connectivity, and geolocation technologies;
  • that is about you but on its own does not identify you (“non-personal information”); 
  • Technical & Usage Data.  We can track information about your Internet connection, Wi-Fi service, the equipment you use to access our Website or App (i.e. device data) internet protocol (IP) address, browser type and version, operating system and platform, device identifiers and pseudonymous unique identifiers and about how Users interact with and use our Services, such as browsing actions within the portal, the buttons, controls, Users click on, pages of our portal that Users visit, the time spent on those pages, User’s search queries, chatbot interactions, the dates and times of Users’ visits, and workplace usage and other service usage details 
  • Marketing and Communications.  We also keep records of your marketing and communications preferences (eg. mailing lists).

HOW WE COLLECT THIS INFORMATION:

  • Directly from you when you provide it to us;
  • Automatically through the settings that you have enabled on the App; information collected automatically through the App may include usage details, IP addresses, and information collected through cookies and other tracking technologies;
  • Automatically as you navigate through the site; information collected automatically through the site may include usage details, IP addresses, and information collected through cookies and other tracking technologies;
  • From third parties, for example, other third-party services that are integrated with the Services, our business partners, and information visible through your permissions on social media sites (for example, if you log in through your LinkedIn account, Google account, or Facebook), or when other users upload information to the Service.

INFORMATION YOU PROVIDE TO US

The information we collect on or through the Services may include:

  • Information that you provide by filling in forms on our Site or App. This includes information provided at the time of registering to use our Site or App, subscribing to our service, posting material, giving feedback, submitting bug or issue reports, or requesting further services. We may also ask you for information when you enter a contest or promotion sponsored by us and when you report a problem with our Site or App.
  • Records and copies of your correspondence (including email addresses), if you contact us or if you contact others through the Services (such as through our check-in or messaging functions).
  • Details of transactions you carry out through our Site or App (including without limitation bookings, communications, orders, and payments) and of the fulfillment of your orders. You may be required to provide financial information such as credit card details before placing an order through our Site or App (for example, through third party payment providers such as Stripe).
  • Your search queries on the Site or App.
  • Information you provide to us about yourself or other individuals, whether through filling in fields, using “chat” tolls or otherwise.

You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the Site or App, or transmitted to other users of the Services or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages/you may set certain privacy settings for such information by logging into your account profile, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Services with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons. Please note that all communications between users is tracked and recorded through our chat system whether you are general users or venue managers. This information is captured and stored by us to assist in dispute resolution and to assess compliance with the terms of service for the Services.

INFORMATION WE COLLECT THROUGH AUTOMATIC DATA COLLECTION TECHNOLOGIES

As you navigate through and interact with our Site or App, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, geolocation and workplace usage patterns, including:

  • Your geolocation within the Workplace when you have the App and geolocation services on the App enabled;
  • Details of your visits to our Site or App and other communication data and the resources that you access and use on the Site or App.
  • Information about your computer and Internet connection, including your IP address, operating system and browser type.
  • We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking).
  • When you access and use the App, we may automatically collect certain details of your access to and use of the App, including traffic data, geolocation data, and other communication data and the resources that you access and use on or through the App.
  • We may collect information about your mobile device and Internet connection, including the device’s unique device identifier, IP address, operating system, browser type, mobile network information and the device’s telephone number.
  • Our App collects real-time information about the geolocation of your device.

We and our third party service providers may collect information about you in a variety of ways. We and/or our third party partners may employ various tracking technologies, such as cookies, web beacons and analytics software, that help us better manage content on our Service by informing us what content is effective. 

Cookies

When you visit our website or otherwise interact with the Service we (or third party data or ad networks we work with) may send one or more “cookies” to your computer or other devices. Cookies are alphanumeric identifiers stored on your computer through your web browser and are used by most websites to help personalize your web experience. Some cookies may facilitate additional site features for enhanced performance and functionality such as remembering preferences, allowing social interactions, analyzing usage for site optimization, providing custom content, allowing third parties to provide social sharing tools, and serving images or videos from third party websites. Some features on this site will not function if you do not allow cookies. We may link the information we store in cookies to any Personal Information you submit while on our site.

We may use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. Persistent cookies enable us to track and target the interest of our users to enhance the experience on our site. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to automatically decline cookies, or be given the choice of declining or accepting the transfer to your computer of a particular cookie (or cookies) from a particular site. You may also wish to refer to https://allaboutcookies.org/how-to-manage-cookies. If you reject cookies, you may still use our site, but some features on the site will not function properly.

Functional cookies, persistent and session type, store information to enable core site functionality.

Analytics cookies allow us to count page visits and traffic sources so we can measure and improve the performance of our site and our marketing campaigns.

Advertising cookies may be set through our website by our advertising partners. Data may be collected by these companies that enable them to serve up advertisements on other sites that are relevant to your interests. 

Web Beacons

We (or third party data or ad networks we work with) may use Web Beacons alone or in conjunction with cookies to compile information about our Service, or other information we or they have collected. Web Beacons are tiny graphic objects that are embedded in a web page or email and are usually invisible to the user but allow checking that a user has viewed the page or email. Web Beacons may be used within the Service to track email open rates, web page visits or form submissions. In some cases, we tie the information gathered by Web Beacons to our Users’ Personal Information. For example, we use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.

Flash and HTML5 Storage

We use Local Shared Objects, such as Flash cookies, AND/OR Local Storage, such as HTML5, to store content information and preferences. Third parties with whom we partner to provide certain features on our website or to display advertising based upon your web browsing activity also use Flash cookies or HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5.

Do Not Track Signals

At this time we do not respond to browser ‘do not track’ signals. 

Analytics Software

We and our third party tracking-utility partners use log files on our Service to gather certain information automatically and store it for analytical purposes. This information includes internet protocol (“IP”) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use Google Analytics, which uses cookies and other, similar technologies to collect and analyze information about use of the Service and report on activities and trends. This service may also collect information regarding the use of other websites, apps and online resources. You can learn about Google’s practices by going to www.google.com/policies/privacy/partners/, and opt out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.

We use this information to track and aggregate Other Information to analyze trends, administer the site, track users’ movements around the Service and to gather demographic information about our user base as a in the aggregate.

Social Media Features and Widgets

The Service includes social media features such as the Facebook Like button, and widgets, such as the Share This button or interactive mini-programs that run on our Website. These features may collect your IP address, which page you are visiting on our Website, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Website. Your interactions with these features are governed by the privacy policy of the company providing it.

Geolocation

When you use the App, we may collect and process information about your actual location. We use various technologies to determine geolocation, including IP address, GPS, and other sensors that may, for example, provide Google with information on nearby devices, Wi-Fi access points and cell towers.

HOW WE USE YOUR INFORMATION

We will only use your personal information when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you or the administrator of your venue.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

Generally we do not rely on consent as a legal basis for processing your personal information other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us at info@optixapp.com.  In our marketing email messages, you can also opt out by following the instructions located at the bottom of such emails. Please note that, regardless of your request, we may still use and share certain information as permitted by this Privacy Policy or as required by applicable law. For example, you may not opt out of certain transactional emails from us, such as those confirming your requests or providing you with updates regarding our Policy or other terms.

We have set out below, in a table format, a description of all the ways we plan to use your personal information, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal information for more than one lawful ground depending on the specific purpose for which we are using your information. Please contact us info@optixapp.com if you need details about the specific legal ground we are relying on to process your personal information where more than one ground has been set out in the table below.

Purpose/ActivityType of dataLawful basis for processing including basis of legitimate interest
To register you as a new customer(a) Identity
(b) Contact
(c) Personal Image
Performance of a contract with you
To process and deliver your order including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us
(a) Identity
(b) Contact
(c) Financial
(d) Transaction
(e) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or Privacy Policy
(b) Asking you to leave a review or take a survey
(a) Identity
(b) Contact
(c) Profile
(d) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our services)
To enable you to partake in a prize draw, competition or complete a survey(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to study how customers use our services, to develop them and grow our business)
To administer and protect our business, Website and App (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)(a) Identity
(b) Contact
(c) Technical
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganization or group restructuring exercise)
(b) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(f) Technical (g) Engagement
Necessary for our legitimate interests (to study how customers use our services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, services, marketing, customer relationships and experiences(a) Technical
(b) Usage (c) Engagement
Necessary for our legitimate interests (to define types of customers for our services, to keep our Website and App updated and relevant, to develop our business and to inform our marketing strategy)
To create machine learnings and data-based insights on our Service and user behaviour(a) Technical
(b) Usage (c) Engagement
Necessary for our legitimate interests (to define types of customers for our services, to keep our Website and App updated and relevant, to develop our business and Services)
To make suggestions and recommendations to you about services that may be of interest to you(a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile
Necessary for our legitimate interests (to develop our services and grow our business
To register your presence in a Workplace(a) Identity
(b) Location
(c) Financial
(d) Transaction
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
To allow you to submit User Contributions to the Service(a) Identity
(b) Personal Image
(c) Usage
(d) Profile
(a) Performance of a contract with you
To allow the submission of bug and issue reports(a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile
(f) Personal Image
(a) Performance of a contract with you

We may also use your information to contact you about our own and third-parties’ goods and services that may be of interest to you. If you do not want us to use your information in this way, please adjust your user preferences in your account profile.

We may also use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria and may combine your information with other profile data it has obtained from other sources.

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal information for our legitimate interests. We do not use your personal information for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us at info@optixapp.com.

Performance of Contract means processing your information where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal or regulatory obligation means processing your personal information where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

DISCLOSURE OF YOUR INFORMATION

We may disclose aggregated information about our users without restriction.

We may disclose personal information that we collect or you provide as described in this Privacy Policy:

  • If you are a User, to Administrators of the Workplaces where you are registered;
  • To our subsidiaries and affiliates.
  • To contractors, service providers, and other third parties we use to support our business solely for the purpose of them providing services to us.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Optix’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Optix about our Site or App users is among the assets transferred.
  • To fulfill the purpose for which you provide it.
  • For any other purpose disclosed by us when you provide the information.
  • With your express consent to other uses not indicated in this Privacy Policy.

We may also disclose your personal information:

  • To comply with any court order, law or legal process, including to respond to any government or regulatory request.
  • To enforce or apply our terms of service https://optixapp.com/terms and other agreements, including for billing and collection purposes.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Optix, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

TRANSFERS OF DATA – INTERNATIONAL USERS

We use cloud-hosting service providers in Canada, the USA and elsewhere to provide hosting to us which means that your personal information may be available to foreign government or its agencies under a lawful order, irrespective of the safeguards we have put in place for the protection of your personal information. As privacy laws vary from jurisdiction to jurisdiction, the privacy laws applicable to the places where your information is transferred to or stored, used or processed in, may be different from the privacy laws applicable to the place where you are resident. However, we will ensure that a similar degree of protection is afforded to your personal information as is provided for under European Union law if you are located in the EU.  By using the Services, you agree to and acknowledge these transfers.

CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

  • Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
  • Promotional Offers. If you do not wish to have your contact information used by us to promote our own or third parties’ products or services, you can opt-out by sending us an email stating your request to info@optixapp.com or by following the opt-out instructions in any promotional communication we send to you. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions.
  • Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can opt-out by sending us an email stating your request to info@optixapp.com.

We do not control third parties’ collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way.

TRANSFERS OF DATA

You can review and change your personal information by logging into the Site or App and visiting your account profile page.

You may also send us an email at info@optixapp.com to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

If you delete your User Contributions from the Site and/or App, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other Site or App users. Proper access and use of information provided on the Site or App, including User Contributions, is governed by our terms of use info@optixapp.com

RETENTION

We will keep your personal information for as long as it remains necessary for the identified purpose or as required by law, which may extend beyond the termination of our relationship with you. We may retain certain data as necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, non-personally-identifiable data, account recovery, or if required by law. All retained personal information will remain subject to the terms of this privacy policy. If you request that your name be removed from our databases, it may not be possible to completely delete all your personal information due to technological and legal constraints (see further above under Access and Correcting Your Information).

SAFETY AND SECURITY

We use commercially reasonable efforts to store and maintain your Personal Information in a secure environment. We take technical, contractual, administrative, and physical security steps designed to protect Personal Information that you provide to us. We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using 2048 bits SSL Encryption.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Site or App, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Site or App like message boards. The information you share in public areas may be viewed by any user of the Services.

Unfortunately, the transmission of information via the Internet and mobile platforms is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Site or App. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site or App.

YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal information. You may have the right to:

Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.

Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected, though we may need to verify the accuracy of the new information you provide to us.

Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal information to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal information for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal information. This enables you to ask us to suspend the processing of your personal information in the following scenarios: (a) if you want us to establish the information’s accuracy; (b) where our use of the information is unlawful but you do not want us to erase it; (c) where you need us to hold the information even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your information but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal information to you or to a third party. We will provide to you, or a third party you have chosen, your personal information in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact us at info@optixapp.com

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Privacy Information For California Users

If you are a California resident, California law requires us to provide you with some additional information regarding how we collect, use, and share your “personal information” (as defined in the California Consumer Privacy Act (“CCPA”), as amended).

Please note that the CCPA sets forth certain obligations for businesses that “sell” personal information to third parties. We do not engage in such activity as defined in the CCPA and have not engaged in such activity in the past twelve months from the Effective Date of this Policy.

Your California Privacy Rights

The CCPA allows you to make certain requests about your personal information. Specifically, the CCPA allows you to request us to:

  • Inform you about the categories of personal information we collect or disclose about you; the categories of sources of such information; the business or commercial purpose for collecting your personal information; and the categories of third parties with whom we share/disclose personal information.
  • Provide access to and/or a copy of certain personal information we hold about you.
  • Delete certain personal information we have about you.
  • Provide you with information about the financial incentives that we offer to you, if any.

The CCPA further provides you with the right not to be discriminated against (as provided for in applicable law) for exercising your rights. Please note that certain information may be exempt from such requests under California law. For example, we need certain information to provide the Services to you. We also will take reasonable steps to verify your identity before responding to a request. If we are unable to verify you, we shall have the right, but not the obligation, to request additional information from you.

If you would like further information regarding your legal rights under California law or would like to exercise any of them, or if you are an authorized agent making a request on a California consumer’s behalf, please contact us using the contact information provided below. If you are a Customer End User, please contact the Customer who has provided your information to us for more information.

Shine the Light Disclosure

The California “Shine the Light” law gives residents of California the right under certain circumstances to request information from us regarding the manner in which we share certain categories of personal information (as defined in the Shine the Light law) with third parties for their direct marketing purposes. We do not share your personal information with third parties for their own direct marketing purposes.

CHANGES TO OUR PRIVACY POLICY

It is our policy to post any changes we make to our Privacy Policy on this page https://optixapp.com/privacy. If we make material changes to how we treat our Users’ personal information, we will notify you by email to the email address specified in your account. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Site or App and this Privacy Policy to check for any changes.

CONTACT US

Optix welcomes your comments and questions regarding this Policy and the collection and use of your information. If you have questions or concerns, please email us at  privacy@optixapp.com or info@optixapp.com or write to us at: 

ShareDesk Global, Inc
612 – 55 Water Street
Vancouver, British Columbia
V6B 1A1
Canada 

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Optix and Zapier work together to help you connect your Optix account with the apps and services you use in your flexible workspace. 

  • Automate workflows in your space
  • Build an integrated tech ecosystem
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Resource Booking

Perks

Plans

Flex Spaces

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Issue Reporting

Eventbrite

Optix and Eventbrite Integration

The Optix and Eventbrite integration is built into Events, the native Optix application that enables you to promote your events directly to your coworking community.

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Custom Properties

Optix 2021 Feature Roundup

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Plans Go Mobile

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Signnow

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